Front Office Conversation Check In. 01 COMPUTER APPLICATION IN FRONT OFFICE OPERATION A Role of information technology in the hospitality industry B Factors for need of a PMS in the hotel C Factors for purchase of PMS by the hotel D Introduction to Fidelio & Amadeus 02 FRONT OFFICE (ACCOUNTING) A Accounting Fundamentals B Guest and nonguest accounts C.
Front Office staff conducts these operations in the absence of the guests or when the guest’s involvement is not required These operations involve activities such as − Determining the type of guest (fresh/repeat) by checking the database Ensuring preferences of the guest to give a personal touch to the service.
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Front office conversation Practice Check in Guest I’d like to check in please Receptionist May I have your name? Guest Yes ใส่ชื่อนักศึกษา Receptionist Do you have a reservation with us Miss/Mister? Guest Yes I do Receptionist Please fill out this registration card.
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Top 10 Dialogues for Front office 1) Thank you for calling ( Hotel Name ) How may I help you? 2) Front Desk This is ( GS Name) Speaking How may I help you? 3) Thank you for calling the hotel ( Hotel name ) Have a nice evening! 4) Thank you for staying with us Have a.
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Check off the task from the subtasks form field once it has been completed to move on in the process 1 Greet the guest for example ‘good morning’ ‘good afternoon’ ‘good evening’ As the front of office staff you are the guests first and the last point of contact Ensuring excellent first impressions are vital upon the guest’s arrival.
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Making ReservationsCheckingInCheckOut / Getting to The AirportNext ActivityReceptionist Good morning Welcome to The Grand Woodward Hotel Client Hi good morning I’d like to make a reservation for the third weekend in September Do you have any vacancies? R Yes sir we have several rooms available for that particular weekend And what is the exact date of your arrival? C The 24th R How long will you be staying? C I’ll be staying for two nights R Ho.